Refund Policy

Welcome to CountVerse.

This Refund Policy explains how refunds, subscription cancellations, and billing-related matters are handled for all CountVerse products and services.

CountVerse is a cloud-based Software-as-a-Service (SaaS) platform that provides staff scheduling, workforce management, attendance tracking, shift planning, team collaboration, and related business management tools.

By purchasing a subscription to CountVerse, you agree to this Refund Policy.

1. Subscription-Based Service

CountVerse operates as a subscription-based platform. Customers are billed in advance on either a monthly or yearly basis depending on the plan selected.

Because customers receive immediate access to our software, features, and infrastructure upon purchase, refunds are generally not provided for partially used subscription periods.

2. Refund Eligibility

Refund requests are reviewed on a case-by-case basis.

A refund may be considered only under the following circumstances:

• The customer was charged multiple times due to a billing error.
• A technical issue on CountVerse's side prevented access to core paid features and our support team was unable to resolve the issue within a reasonable timeframe.
• An unauthorized or fraudulent payment is verified after investigation.
• A payment was processed incorrectly due to a system error.

Submitting a refund request does not guarantee approval.

3. Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after purchase.
• Failure to use the service after subscribing.
• Lack of product knowledge or training.
• Failure to cancel a subscription before the renewal date.
• Partial use of a billing cycle.
• Downgrading to a lower plan.
• Unused seats, licenses, or subscription time.
• Business decisions, staffing changes, or operational changes within your organization.
• Violations of our Terms of Service.
• Account suspension resulting from policy violations.

4. Subscription Renewals

All subscriptions renew automatically unless cancelled before the next billing date.

By purchasing a subscription, you authorize CountVerse and its payment partners to automatically charge the selected payment method for future renewal periods.

Customers are responsible for managing their subscriptions and cancellations before renewal.

Refunds are not provided for renewal charges where the customer failed to cancel before the billing date.

5. Subscription Cancellation

You may cancel your subscription at any time through your billing settings or by contacting our support team.

When a subscription is cancelled:

• Access remains active until the end of the current billing period.
• No future payments will be charged.
• No prorated refunds will be issued for the remaining period.

6. Team Seats and Add-ons

Additional seats, add-ons, and optional subscription upgrades are billed separately where applicable.

Refunds are generally not available for:

• Purchased additional seats.
• Seat upgrades already activated.
• Add-on services already provisioned.

Exceptions may be made only in the event of a verified billing error.

7. Chargebacks

Customers are encouraged to contact CountVerse support before initiating a chargeback or payment dispute.

If a chargeback is initiated without first contacting our support team, we reserve the right to suspend or terminate the associated account while the dispute is under review.

Fraudulent chargebacks may result in permanent account restrictions.

8. Refund Processing

If a refund is approved:

• Refunds will be processed through the original payment method.
• Processing times may vary depending on the payment provider and financial institution.
• CountVerse cannot guarantee the exact time required for funds to appear in your account.

9. Changes to This Policy

We may update this Refund Policy from time to time.

Any updates will be posted on this page along with the revised effective date.

Continued use of CountVerse after changes become effective constitutes acceptance of the updated policy.

10. Contact Information

If you have questions regarding billing, subscriptions, or refund requests, please contact us:

CountVerse Support
Email: support@countverseapp.com

We aim to respond to billing-related inquiries within 2–3 business days.